Case Administrator: Detail‑Driven Admin in Probation

Brook Street; Lancaster; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is seeking a Case Admin (AO) for a busy probation environment. This is a full-time, office-based role located near LA1 5NU with standard hours Monday to Friday, 9am–5pm.

You will set up and maintain offender and victim information, manage referrals and communications, prepare case records, and act as a single point of contact within the unit while ensuring confidentiality and compliance with procedures.

Qualifications

• Commitment to equality and inclusion, understanding its link to everyday work.
• Confidence dealing with service users, including distressed individuals.
• Strong attention to detail with a practical, process-driven approach to accurate systems within timescales.
• Good communication skills for phone, email and in-person enquiries.
• Willingness to support out-of-hours work when required.

Responsibilities

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and maintain relationships between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Arrange practical sentences plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings, including organising agendas and circulating notes/minutes/action points
• Maintain records of petty cash/vouchers/warrants for travel costs in line with local procedures
• Ensure all work handles sensitive/confidential information per Health & Safety processes

Skills

Commitment to equality and inclusion

Confidence with service users

Attention to detail

Good communication skills

Willingness to out-of-hours work

Job description

Brook Street is seeking a Case Admin (AO) for a busy probation environment. This is a full-time, office-based role located near LA1 5NU with standard hours Monday to Friday, 9am–5pm.

You will set up and maintain offender and victim information, manage referrals and communications, prepare case records, and act as a single point of contact within the unit while ensuring confidentiality and compliance with procedures.