Probation Case Administrator – Calm, Detail‑Driven Admin

Pathfinder International; Lancaster; Ibrido; GBP 17.000 - 19.000; Tempo pieno

Descrizione del lavoro

Brook Street is recruiting a Case Admin (AO) to support a busy probation environment in Lancaster. This full-time, office-based role runs 9am–5pm, Monday to Friday, with nearby LA1 5NU location.

You will build and maintain accurate offender and victim records, manage referrals, and produce required management information with strict confidentiality. You will be organised, calm under pressure and adept at multi-tasking, delivering clear admin processes and excellent service to internal colleagues

Competenze

• A commitment to equality and inclusion, with an understanding of how it connects to everyday work
• Confidence dealing with service users, including those who may be distressed or may display inappropriate or aggressive behaviour—while knowing when and how to seek support
• Strong attention to detail, with a practical, process-driven approach to maintaining accurate systems within timescales
• Good communication skills for phone, email and in-person enquiries
• Willingness to support out-of-hours work when required

Mansioni

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and help keep relationships flowing between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including providing reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Make practical arrangements for sentence plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings as required, including organising agendas and circulating notes/minutes/action points
• Maintain records where petty cash/vouchers/warrants for travel costs are issued (in line with local financial procedures)
• Ensure all work is handled appropriately given the sensitive/confidential nature of information and follow Health & Safety processes

Conoscenze

Equality & inclusion

Service-user handling

Attention to detail

Communication skills

Out-of-hours flexibility

Descrizione del lavoro

Brook Street is recruiting a Case Admin (AO) to support a busy probation environment in Lancaster. This full-time, office-based role runs 9am–5pm, Monday to Friday, with nearby LA1 5NU location.

You will build and maintain accurate offender and victim records, manage referrals, and produce required management information with strict confidentiality. You will be organised, calm under pressure and adept at multi-tasking, delivering clear admin processes and excellent service to internal colleagues