Impactful Case Administrator — Probation, Norwich

Brook Street; Norwich; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Holiday entitlement

Pension scheme

Full training and induction provided

Public sector opportunity

Office with views of Norwich Cathedral

Zusammenfassung

Brook Street is recruiting a Case Administrator for the National Probation Service in Norwich. The role involves handling sensitive information and supporting probation staff and service users with accurate data management and communication.

Working full-time with standard office hours, you will liaise with Probation Officers, manage case files, handle inquiries, and provide general administrative support. Weekly pay and full training are included.

Qualifikationen

• Strong verbal and written communication skills.
• Confident handling of phone calls in a professional manner.
• Good IT and data entry skills (Word and Excel).
• Ability to manage sensitive/confidential information appropriately.
• Experience in customer service or administrative roles.
• Proactive approach with initiative.

Aufgaben

• Managing case files and records accurately and securely.
• Liaising with Probation Officers and external agencies.
• Taking inbound and outbound calls, dealing with queries.
• Supporting individuals going through the probation process.
• General administrative support including scheduling, data entry, and email handling.
• Acting as a point of contact for service users, including those in distress.

Kenntnisse

Verbal & written communication

Phone handling

IT & data entry

Confidential information handling

Customer service experience

Initiative

Tools

Microsoft Word

Excel

Jobbeschreibung

Brook Street is recruiting a Case Administrator for the National Probation Service in Norwich. The role involves handling sensitive information and supporting probation staff and service users with accurate data management and communication.

Working full-time with standard office hours, you will liaise with Probation Officers, manage case files, handle inquiries, and provide general administrative support. Weekly pay and full training are included.