Probate Admin Officer – Calm, Precise Support

Brook Street; Stoke-on-Trent; On-site; GBP 17,715 - 18,253; Full time

Job summary

Role is fully onsite with potential hybrid after competency, training at onsite academy, and DBS provided if successful. Monday–Friday 9:00–17:00 in Hanley, Stoke-on-Trent, with a 8-week onsite training period.

Qualifications

• Previous contact centre or customer service experience.
• Excellent communication and listening skills, with the ability to explain procedures clearly.
• Confidence working in a fast-paced, telephone-based role.

Responsibilities

• Taking inbound calls from service users and legal professionals
• Providing accurate updates and guidance on applications and court cases
• Processing and updating large volumes of case information accurately
• Delivering high-quality customer service in a sensitive service area
• Supporting with a range of administrative duties alongside telephone work
• Signposting users and guiding them through the next stages of their applications

Skills

Customer service

Telephone handling

Communication

Attention to detail

Job description

Role is fully onsite with potential hybrid after competency, training at onsite academy, and DBS provided if successful. Monday–Friday 9:00–17:00 in Hanley, Stoke-on-Trent, with a 8-week onsite training period.