Court Admin Officer - Impactful Scheduling & User Support

Brook Street; Blackburn; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street is recruiting an admin officer in Blackburn to support Family Court users, helping keep services running smoothly through phone, face-to-face and written communication.

You will undertake admin tasks to prepare for hearings, assist with listing and jury service processes, manage data securely and follow escalation procedures. The role may require travel to other locations on an ad hoc basis; a Basic DBS is required on onboarding.

Qualifications

• Clear communication for complex needs.
• Strong admin skills with accuracy and compliance.
• Proactive, solutions-focused approach to prevent escalation.
• Team-oriented, follows SOPs and service standards.

Responsibilities

• Undertake admin tasks to prepare for, facilitate and support hearing activity.
• Provide support to users via phone, face-to-face, and written communication.
• Signpost users to the right support using scripts and knowledge articles.
• Follow complaints policies and update OPTIC as required.
• Handle case files with accurate data entry and secure information handling.
• Manage jury service admin, including selection, deferral and attendance tracking.
• Assist listing and scheduling, supporting urgent matters per listing policies.
• Support enforcement procedures and produce basic statistical/financial reports.
• Contribute to health and safety activity and governance under supervision.

Skills

Clear communication

Administrative capability

Data handling & compliance

Teamwork

Job description

Brook Street is recruiting an admin officer in Blackburn to support Family Court users, helping keep services running smoothly through phone, face-to-face and written communication.

You will undertake admin tasks to prepare for hearings, assist with listing and jury service processes, manage data securely and follow escalation procedures. The role may require travel to other locations on an ad hoc basis; a Basic DBS is required on onboarding.