Court Admin Officer: Smooth Ops & Customer Support

Brook Street; Worcester; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Worcester, working Monday to Friday, 9am-5pm, with a pay rate of £12.86 per hour. You will prepare court papers, manage records, support post opening, and handle customer enquiries with professionalism, while ensuring accuracy and adherence to procedures.

The role involves clerking civil and family proceedings as needed, with opportunities to contribute to improvements and learn lean processes. A Basic DBS check will be required on onboarding.

Qualifications

• Proven administrative experience in a busy environment.
• Accurate data entry and record-keeping skills.
• Excellent IT skills and ability to follow standard operating procedures.
• Ability to handle enquiries with patience and professionalism.

Responsibilities

• Prepare papers, files, and court/tribunal documents for hearings, meetings and related activity
• Create and update records on an in-house computer system, ensuring accurate data input
• Support post opening and dispatch, plus general photocopying and filing
• Book and prepare meeting rooms, agendas, handouts and joining instructions
• Support listing and rota management by checking files and assisting with schedules
• Provide helpful customer service at the counter (face to face), via telephone and in writing
• Clerking civil and family courts/tribunals as required, ensuring materials are up to date
• Process standard casework documentation and court orders according to guidelines
• Check and verify documents, records, accounts, claims and returns against criteria and procedures
• Collect, assemble and interpret information to support daily Team Information Board (TIB) meetings
• Produce basic statistical analysis and process financial information when required
• Contribute to continuous improvement using lean-style problem-solving approaches

Skills

Administrative support

Data entry

Customer service

Document management

Job description

Brook Street is hiring an Admin Officer in Worcester, working Monday to Friday, 9am-5pm, with a pay rate of £12.86 per hour. You will prepare court papers, manage records, support post opening, and handle customer enquiries with professionalism, while ensuring accuracy and adherence to procedures.

The role involves clerking civil and family proceedings as needed, with opportunities to contribute to improvements and learn lean processes. A Basic DBS check will be required on onboarding.