Admin Officer

Brook Street; Stoke-on-Trent; On-site; GBP 17,715 - 18,253; Full time

Job summary

Role is fully onsite with potential hybrid after competency, training at onsite academy, and DBS provided if successful. Monday–Friday 9:00–17:00 in Hanley, Stoke-on-Trent, with a 8-week onsite training period.

Qualifications

• Previous contact centre or customer service experience.
• Excellent communication and listening skills, with the ability to explain procedures clearly.
• Confidence working in a fast-paced, telephone-based role.

Responsibilities

• Taking inbound calls from service users and legal professionals
• Providing accurate updates and guidance on applications and court cases
• Processing and updating large volumes of case information accurately
• Delivering high-quality customer service in a sensitive service area
• Supporting with a range of administrative duties alongside telephone work
• Signposting users and guiding them through the next stages of their applications

Skills

Customer service

Telephone handling

Communication

Attention to detail

Job description

Job Title

Admin Office

• Location: CTSC, Bennett House, Town Road, Hanley, Stoke-on-Trent, ST1 6AU
• Pay: £12.86/hour for the first 12 weeks, increasing to £13.25/hour thereafter
• Working pattern: Full-time, Monday-Friday, 9:00am-5:00pm
• Training: Onsite training academy, typically 8 weeks (no extended holidays during training)
• Security clearance: Basic DBS provided by Brook Street if successful
• Start dates: ASAP subject to compliance checks
• Working arrangement: Fully onsite for minimum of 8 weeks; hybrid may be considered once competent (typical: 3 days office / 2 days from home)
• Interviews: Informal team interview with our Client if CV successful
• Facilities: Car parking and kitchen facilities available

If you're someone who thrives in a people-focused, fast-moving environment-and you're comfortable being the reassuring voice on the phone-this is a great opportunity to join a busy public sector Probate Team. You'll support members of the public and legal professionals with application updates, enquiries, and clear next steps.

What you'll be doing:

• Taking inbound calls from service users and legal professionals
• Providing accurate updates and guidance on applications and court cases
• Processing and updating large volumes of case information accurately
• Delivering high-quality customer service in a sensitive service area
• Supporting with a range of administrative duties alongside telephone work
• Signposting users and guiding them through the next stages of their applications

What you'll bring:

• Previous contact centre or customer service experience
• A calm, assertive and resilient approach
• Excellent communication and listening skills, with the ability to explain procedures clearly
• Confidence working in a fast-paced, telephone-based role
• Strong attention to detail and pride in accurate record updates

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.