Proactive Service Advisor - Golf & Turf

Farol Ltd; Milton Common; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Company pension

Wellbeing support

Job summary

Farol Ltd, a leading family-owned agricultural and groundcare machinery dealer, is seeking a Proactive Service Advisor to join the Golf & Turf Service Department at our Milton Common head office. You will coordinate workshop activities, allocate tasks to around 20 technicians, and drive service opportunities while maintaining outstanding customer service levels.

The role involves using in-house tools, scheduling, invoicing, and proactive customer follow-up.

Qualifications

• Strong administration and organisational skills.
• Excellent communication and customer service, especially on calls.
• Can-do attitude with the ability to stay calm under pressure.
• Ability to work independently and as part of a team.

Responsibilities

• Using our in-house tools to pro-actively develop sales revenue by promoting the Service department to existing and new customers.
• Utilising scheduler and planning tools to allocate work for technicians across the group by expertise.
• Reporting on proactive service opportunities won, lost and ongoing.
• Assisting with day-to-day management of a team of ≈20 technicians.
• Managing workshop jobs from enquiry through scheduling, parts allocation, invoicing and queries.
• Ensuring customer service levels meet needs and maintain first-class service.
• Proactively follow-up with customers after high-value repairs and services.

Skills

Administration

Organisation

Customer service

Communication

Teamwork

MS Excel

Outlook

Attention to detail

Calm under pressure

Tools

MS Excel

Outlook

Job description

Farol Ltd, a leading family-owned agricultural and groundcare machinery dealer, is seeking a Proactive Service Advisor to join the Golf & Turf Service Department at our Milton Common head office. You will coordinate workshop activities, allocate tasks to around 20 technicians, and drive service opportunities while maintaining outstanding customer service levels.

The role involves using in-house tools, scheduling, invoicing, and proactive customer follow-up.