Utilities Scheduler: SLA-Driven Planner & Customer Care

Network Plus; Worsley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler in Worsley to effectively plan and coordinate work through strong communication with internal and external customers and robust database management. The role sits within United Utilities’ department and offers a competitive salary and full benefits.

You will manage workstreams, schedule orders per SLA, and provide high-quality customer service across channels. Daily and weekly reporting, safe practices, and proactive problem-solving are expected, with

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus is seeking a Scheduler in Worsley to effectively plan and coordinate work through strong communication with internal and external customers and robust database management. The role sits within United Utilities’ department and offers a competitive salary and full benefits.

You will manage workstreams, schedule orders per SLA, and provide high-quality customer service across channels. Daily and weekly reporting, safe practices, and proactive problem-solving are expected, with