Utilities Scheduler & Dispatch Planner

Network Plus; Worsley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler in the Cadent department in Worsley to plan and coordinate the Company’s work through effective communication with internal and external customers, and by managing the business and client databases.

This permanent, on-site role requires taking ownership of workstreams from receipt to completion, scheduling work orders to SLA, providing telephone and webchat customer service, and maintaining accurate data in works management systems.

Qualifications

• Previous experience in a similar role within Utilities would be an advantage but not essential.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity.
• Provide customer service to both internal and external customers via telephone and webchat.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Ensure that safety issues are reported in line with Company procedures.

Job description

Network Plus is seeking a Scheduler in the Cadent department in Worsley to plan and coordinate the Company’s work through effective communication with internal and external customers, and by managing the business and client databases.

This permanent, on-site role requires taking ownership of workstreams from receipt to completion, scheduling work orders to SLA, providing telephone and webchat customer service, and maintaining accurate data in works management systems.