Scheduler

Go Traffic Management Limited; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler to plan and coordinate work across internal and external stakeholders, ensuring timely delivery and SLA compliance. The role involves managing the works management systems and maintaining accurate client data.

You will schedule proactive non-household cases, optimise travel routes, generate regular reports, and uphold high levels of customer service. The position is based in Worsley, United Kingdom, and offers a competitive salary and benefits.

Qualifications

• Plan and coordinate work with internal and external customers.
• Manage the business and client database systems.
• Provide accurate input and reporting on works management systems.

Responsibilities

• Take ownership of proactive non-household cases from receipt to completion.
• Schedule work orders in line with SLAs and optimise travel routes.
• Provide customer service to internal and external customers by telephone.
• Maintain timely input and uploading into works management systems.
• Ensure client and operational requirements are met professionally.
• Deliver high levels of customer service to external and internal customers.
• Produce daily and weekly reports and monitor service levels.
• Offer solutions and adapt to change within the team.
• Report safety issues following Company procedures.

Job description

Scheduler

Department: United Utilities

Employment Type: Full Time

Location: Worsley

Reporting To: Abbie Davies

Compensation: £28,000 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the Proactive Non-Household cases, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.