Scheduler

Network Plus; Wigan; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler to plan and coordinate the company's work with internal and external customers. You will own Proactive Non-Household cases and manage input into the works management systems to ensure service levels are met.

Key duties include scheduling work orders per SLA, optimizing routes, and providing excellent customer service by phone. You will contribute to team improvements and ensure safety reporting aligns with company procedures.

Qualifications

• Experience in scheduling work in a fast-paced environment.
• Strong customer service and communication skills.
• Proficiency with works management systems and data input.

Responsibilities

• Take ownership of Proactive Non-Household cases from receipt to completion.
• Schedule work orders in adherence to SLA and optimize travel routes.
• Provide customer service to internal and external customers via telephone.
• Maintain timely input into works management systems and escalate issues as needed.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver high levels of customer satisfaction and provide regular reports on service levels.

Skills

Scheduling

Customer service

Communication

Tools

Works management systems

Job description

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company's work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the Proactive Non-Household cases, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.