Proactive Operations & Scheduling Administrator

212 Recruitment; Lichfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

212 Recruitment are supporting our client in recruiting an organised and proactive Operations Administrator to join their busy team in Lichfield. You will play a key part in keeping the office running smoothly, supporting engineers and contractors and ensuring customers receive a professional and timely service.

The role involves scheduling works, coordinating appointments and diary management, handling calls, updating systems, and providing general admin support.

Qualifications

• Previous administration experience is required.
• Strong communication and customer service skills.
• Confident scheduling/diary management experience.
• Good attention to detail and ability to multitask.
• Proficient with Microsoft Office and internal CRM/job management systems.

Responsibilities

• Scheduling works and managing engineers’/contractors’ diaries.
• Coordinating appointments, access arrangements and job updates.
• Handling incoming calls and customer enquiries.
• Updating internal systems, job sheets and documentation.
• Processing reports, certificates, and completed work records.
• Liaising with clients and site teams.
• General administrative support across the office including invoicing etc.
• Assisting with customer service tasks and follow-ups.

Skills

Administration

Customer service

Diary management

Attention to detail

MS Office

Tools

CRM systems

MS Office

Job management systems

Job description

212 Recruitment are supporting our client in recruiting an organised and proactive Operations Administrator to join their busy team in Lichfield. You will play a key part in keeping the office running smoothly, supporting engineers and contractors and ensuring customers receive a professional and timely service.

The role involves scheduling works, coordinating appointments and diary management, handling calls, updating systems, and providing general admin support.