Proactive Operations Coordinator - Field & Scheduling

MSS; East Midlands; On-site; GBP 28,000 - 32,000; Full time

Job summary

MSS in Derby seeks an organised Operations Co-ordinator to join our team and support day-to-day field operations, acting as the central point between customers, site technicians and management.

You will manage bookings, schedules and enquiries, arrange travel for technicians, and help ensure accurate documentation and timely delivery of services, building strong customer relationships and taking ownership of operational activities.

Qualifications

• Experience in operations, scheduling, coordination or customer service.
• Excellent telephone manner and customer-facing skills.
• Strong organisational skills and ability to manage multiple changing priorities.
• Good commercial awareness and confidence speaking with customers.
• Ability to work independently and take ownership of tasks.
• Strong communication and relationship-building skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Manage customer bookings, enquiries, cancellations and changes to scheduled works.
• Maintain the operational diary and coordinate daily work schedules.
• Communicate allocated works and job information to site technicians.
• Provide day-to-day support to customers and field-based teams.
• Arrange hotels and travel requirements for technicians working away from home.
• Coordinate fleet servicing, MOTs, repairs and vehicle maintenance.
• Manage equipment servicing, calibration, repairs and replacements.
• Order and manage PPE, workwear and site consumables.
• Support onboarding activities for new employees, including company equipment and induction requirements.
• Manage holiday requests and support workforce planning activities.
• Assist with quotations, customer enquiries and new customer setup.
• Work closely with administration and operational teams to ensure documentation is completed accurately and on time.
• Identify opportunities to support business growth through positive customer interactions and enquiry management.

Skills

Operations experience

Customer service

Organisational skills

Commercial awareness

Independent worker

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

MSS in Derby seeks an organised Operations Co-ordinator to join our team and support day-to-day field operations, acting as the central point between customers, site technicians and management.

You will manage bookings, schedules and enquiries, arrange travel for technicians, and help ensure accurate documentation and timely delivery of services, building strong customer relationships and taking ownership of operational activities.