Proactive Auto Service & Parts Coordinator

Donnelly Group; Bangor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Market-leading salary

Annual leave 30 days

Pension provision

Life insurance

Healthcare

Diamond Club

Healthshield perks

Private healthcare discounts

Cycle to Work

Long service awards

Parental leave

Job summary

Donnelly Group in Bangor is seeking a proactive Customer Service Coordinator to join our team. This role blends Service and Parts responsibilities, acting as the link between customers and our Workshop team, coordinating service bookings and parts enquiries.

You will keep customers informed throughout their vehicle journey, manage parts orders and returns, and support warranty administration. The ideal candidate has customer-facing experience and a proactive, team-oriented approach.

Qualifications

• Previous customer-facing or administrative experience.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Confident with IT and able to learn new systems.
• Automotive knowledge beneficial; full training provided.

Responsibilities

• Provide excellent customer service by phone, email, online bookings and in person.
• Schedule service appointments and manage vehicle drop-offs/collections.
• Liaise between customers and technicians on requirements, repair progress and timelines.
• Advise on vehicle parts, including pricing, availability and delivery times.
• Manage parts orders, stock levels and returns; keep records up to date.
• Work with Workshop to ensure parts availability and communicate delays.
• Assist with warranty claims and admin per manufacturer requirements.
• Promote products and services where appropriate.
• Process sales and payments and maintain customer relationships.

Skills

Customer service

Administrative work

Communication skills

Organisational skills

IT proficiency

Team player

Automotive interest

Job description

Donnelly Group in Bangor is seeking a proactive Customer Service Coordinator to join our team. This role blends Service and Parts responsibilities, acting as the link between customers and our Workshop team, coordinating service bookings and parts enquiries.

You will keep customers informed throughout their vehicle journey, manage parts orders and returns, and support warranty administration. The ideal candidate has customer-facing experience and a proactive, team-oriented approach.