Service Coordination & Customer Experience Lead

SeeMeHired.com; Derry/Londonderry; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

30 Days’ Holiday — increasing withlong

Health Cash Back Scheme

Pension Provision & Life Assurance

Cycle to Work Scheme

Job summary

Donnelly Group in Northern Ireland is seeking a Customer Service Coordinator to act as the key liaison between customers and the service department. You will communicate vehicle issues, repair progress, and timelines to customers, ensuring concerns are clearly relayed to the service team.

The role requires excellent customer service, professional communication, and a proactive, sales-focused approach to support customer satisfaction and business outcomes.

Qualifications

• Full valid driving license required
• Excellent organisation and time management skills
• Teamworking
• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Customer Service

Establishing Rapport With Clients

Time Management/Organisational skills

Upselling

Exceeding Customer Expectations

Working Under Pressure

Job description

Donnelly Group in Northern Ireland is seeking a Customer Service Coordinator to act as the key liaison between customers and the service department. You will communicate vehicle issues, repair progress, and timelines to customers, ensuring concerns are clearly relayed to the service team.

The role requires excellent customer service, professional communication, and a proactive, sales-focused approach to support customer satisfaction and business outcomes.