Customer Experience & Service Coordinator

SeeMeHired.com; Enniskillen; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 Days Holiday

Health Cash Back

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension & Life Assurance

Private Medical Cover

Retail Discounts

Cycle to Work

Development & Learning

Job summary

Donnelly Group is seeking a Customer Service Coordinator to join our Enniskillen team. You will act as the main liaison between customers and the service department, communicating vehicle issues, progress, and timelines while maintaining a proactive, customer-first approach.

The role involves scheduling service appointments, guiding customers through repair timelines, and promoting relevant products or services. A strong focus on accuracy, courtesy, and timely updates is essential.

Qualifications

• Previous two years experience in a customer facing, or administrative role.
• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Customer service

Communication skills

Organisation

Team player

IT proficiency

Job description

Donnelly Group is seeking a Customer Service Coordinator to join our Enniskillen team. You will act as the main liaison between customers and the service department, communicating vehicle issues, progress, and timelines while maintaining a proactive, customer-first approach.

The role involves scheduling service appointments, guiding customers through repair timelines, and promoting relevant products or services. A strong focus on accuracy, courtesy, and timely updates is essential.