Customer Service Coordinator

Donnelly Group; Bangor; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Market-leading salary

Annual leave 30 days

Pension provision

Life insurance

Healthcare

Diamond Club

Healthshield perks

Private healthcare discounts

Cycle to Work

Long service awards

Parental leave

Job summary

Donnelly Group in Bangor is seeking a proactive Customer Service Coordinator to join our team. This role blends Service and Parts responsibilities, acting as the link between customers and our Workshop team, coordinating service bookings and parts enquiries.

You will keep customers informed throughout their vehicle journey, manage parts orders and returns, and support warranty administration. The ideal candidate has customer-facing experience and a proactive, team-oriented approach.

Qualifications

• Previous customer-facing or administrative experience.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Confident with IT and able to learn new systems.
• Automotive knowledge beneficial; full training provided.

Responsibilities

• Provide excellent customer service by phone, email, online bookings and in person.
• Schedule service appointments and manage vehicle drop-offs/collections.
• Liaise between customers and technicians on requirements, repair progress and timelines.
• Advise on vehicle parts, including pricing, availability and delivery times.
• Manage parts orders, stock levels and returns; keep records up to date.
• Work with Workshop to ensure parts availability and communicate delays.
• Assist with warranty claims and admin per manufacturer requirements.
• Promote products and services where appropriate.
• Process sales and payments and maintain customer relationships.

Skills

Customer service

Administrative work

Communication skills

Organisational skills

IT proficiency

Team player

Automotive interest

Job description

We are currently recruiting a proactive and customer-focused Customer Service Coordinator to join our Bangor team. This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You'll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.

Responsibilities

• Provide excellent customer service via phone, email, online bookings and face-to-face.
• Schedule service appointments and manage vehicle drop-offs and collections.
• Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
• Advise on vehicle parts, providing information on pricing, availability and delivery times.
• Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
• Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
• Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
• Promote relevant products and services where appropriate.
• Process sales and payments accurately and maintain strong customer relationships.

What We're Looking For

• Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Confident IT skills and the ability to learn new systems.
• An interest in or understanding of vehicles and vehicle parts would be beneficial.
• A proactive team player who thrives in a busy, fast-paced environment.
• Previous automotive experience would be advantageous, but full training will be provided.

What We Offer

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital
• Diamond Club membership
• Healthshield cashback & perks
• access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.