Customer Service Coordinator - Auto Retail & Growth

Donnelly Group; Dungannon; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

30 Days Holiday

Health Cash Back

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension & Life Assurance

Private Medical Cover

Retail Discounts

Cycle to Work

Kingsbridge Diamond Membership Club

Continuous Development & Learning

Job summary

Donnelly Group in Dungannon is seeking a Customer Service Coordinator to bridge customers with the service department at our Jaguar Land Rover showroom. You will handle inquiries, book service appointments, and relay customer needs clearly to technicians.

The ideal candidate has at least two years in a customer-facing role, excellent communication, and a proactive, sales-aware approach to support satisfaction and business objectives. Training and career development are available.

Qualifications

• Two years' experience in a customer-facing or administrative role.
• Strong customer service and communication skills.
• Excellent organisation and ability to work in a busy environment.
• Team player with a proactive attitude.

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Customer service

Communication

Organization

Team player

Tools

Kerridge

Job description

Donnelly Group in Dungannon is seeking a Customer Service Coordinator to bridge customers with the service department at our Jaguar Land Rover showroom. You will handle inquiries, book service appointments, and relay customer needs clearly to technicians.

The ideal candidate has at least two years in a customer-facing role, excellent communication, and a proactive, sales-aware approach to support satisfaction and business objectives. Training and career development are available.