Service & Parts Advisor

Donnelly Group

Conlig

On-site

GBP 22,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Market-leading salary

Performance bonus

Pension provision

Healthcare benefits

Job summary

The Donnelly Group in Bangor is seeking a proactive Service & Parts Advisor to join our team. You will coordinate service bookings, advise on parts and manage orders, ensuring smooth day-to-day operation of service and parts areas.

Key duties include supporting customers via phone and face-to-face, scheduling appointments, liaising with technicians, processing sales and payments, and promoting relevant products. A customer-focused mindset and strong organisation are essential.

Qualifications

Customer-facing experience in admin, warehouse, stores, or similar environment.
Excellent communication and customer service skills.
Strong organisation and attention to detail.
Confident IT skills and ability to learn new systems.

Responsibilities

Provide excellent customer service via phone, email, online bookings and face-to-face.
Schedule service appointments and manage vehicle drop-offs and collections.
Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
Advise on vehicle parts, providing information on pricing, availability and delivery times.
Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
Promote relevant products and services where appropriate.
Process sales and payments accurately and maintain strong customer relationships.

Skills

Servicing

Relationship

Sales

Job description

Job Description

Location: 3 Green Rd

We are currently recruiting a proactive and customer-focused Service & Parts Advisor to join our Bangor team.

This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You’ll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.

About The Role

Provide excellent customer service via phone, email, online bookings and face-to-face.
Schedule service appointments and manage vehicle drop-offs and collections.
Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
Advise on vehicle parts, providing information on pricing, availability and delivery times.
Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
Promote relevant products and services where appropriate.
Process sales and payments accurately and maintain strong customer relationships.

What We’re Looking For

Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
Excellent communication and customer service skills.
Strong organisation and attention to detail.
Confident IT skills and the ability to learn new systems.
An interest in or understanding of vehicles and vehicle parts would be beneficial.
A proactive team player who thrives in a busy, fast-paced environment.

Previous automotive experience would be advantageous, but full training will be provided.

What We Offer

Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Skills Needed

Servicing, Relationship, Sales

About The Company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you’re starting out, changing direction or taking the next step in your career, you’ll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values