Automotive Service Coordinator | Customer Care & Scheduling

Donnelly Group; Enniskillen; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

30 Days’ Holiday — increasing withlong

Health Cash Back Scheme

Employee Assistance Programme — GP

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Discounted Private Medical Cover

Retail Discounts through BenefitHub

Cycle to Work Scheme

Job summary

Donnelly Group is recruiting a Customer Service Coordinator for its Enniskillen team. The role acts as the main link between customers and the service department, handling vehicle issues, repair progress, and timelines while relaying customer requirements to technicians.

The successful candidate will deliver excellent service, maintain clear, professional communication, and adopt a proactive, sales-focused approach to support customer satisfaction and business objectives.

Qualifications

• Two years experience in a customer-facing or administrative role.
• Excellent customer service and communication skills.
• Strong organisational abilities and attention to detail.
• Team player in a busy, fast-paced environment.
• Full valid driving license required.
• Proficient in IT.

Responsibilities

• Provide excellent customer service via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Customer service

Communication

Organisation

Teamwork

Driving license

IT skills

Tools

IT Skills

Job description

Donnelly Group is recruiting a Customer Service Coordinator for its Enniskillen team. The role acts as the main link between customers and the service department, handling vehicle issues, repair progress, and timelines while relaying customer requirements to technicians.

The successful candidate will deliver excellent service, maintain clear, professional communication, and adopt a proactive, sales-focused approach to support customer satisfaction and business objectives.