Private Patient Concierge & Sales Advisor

Benenden Hospital; Benenden; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Benenden Health membership

Life Assurance

Free parking

Subsidised eye tests

Free Flu vaccinations

Subsidised on site Restaurant

Defined contribution pension up to 10%

Job summary

Benenden Hospital is seeking a Private Patient Sales Advisor to join our team. You will be the first point of contact for self-pay and privately insured patients, guiding them from initial enquiry through to bookings for consultations, tests and procedures.

You will manage enquiries using our CRM, provide clear information on services and pricing, follow up diligently, and help convert enquiries into timely appointments while maintaining excellent patient experience.

Qualifications

• Experience in customer service, contact centre, sales, or patient-facing environment.
• Excellent communication skills, both verbal and written.
• Ability to build rapport with a wide range of people.
• Strong organisational skills and attention to detail.
• Experience using CRM or customer management systems.
• Proactive approach to managing workloads and targets.
• Commitment to confidentiality and handling sensitive information.

Responsibilities

• Managing inbound and outbound enquiries from prospective patients.
• Providing clear information on hospital services, specialties, consultants, and pricing.
• Following up enquiries and supporting patients through the booking process.
• Converting enquiries into consultations, tests, and procedures.
• Maintaining accurate records using the CRM system.
• Liaising with consultants, GPs, insurers, and internal departments to support bookings.
• Ensuring service standards and timely booking of services.
• Escalating issues impacting patient experience or timeliness.

Skills

Customer service

Communication skills

CRM experience

Appointment setting

Teamwork

Tools

CRM system

Job description

Benenden Hospital is seeking a Private Patient Sales Advisor to join our team. You will be the first point of contact for self-pay and privately insured patients, guiding them from initial enquiry through to bookings for consultations, tests and procedures.

You will manage enquiries using our CRM, provide clear information on services and pricing, follow up diligently, and help convert enquiries into timely appointments while maintaining excellent patient experience.