Private Patient Sales Advisor

Benenden Hospital; Benenden; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Benenden Health membership

Life Assurance

Free parking

Subsidised eye tests

Free Flu vaccinations

Subsidised on site Restaurant

Defined contribution pension up to 10%

Job summary

Benenden Hospital is seeking a Private Patient Sales Advisor to join our team. You will be the first point of contact for self-pay and privately insured patients, guiding them from initial enquiry through to bookings for consultations, tests and procedures.

You will manage enquiries using our CRM, provide clear information on services and pricing, follow up diligently, and help convert enquiries into timely appointments while maintaining excellent patient experience.

Qualifications

• Experience in customer service, contact centre, sales, or patient-facing environment.
• Excellent communication skills, both verbal and written.
• Ability to build rapport with a wide range of people.
• Strong organisational skills and attention to detail.
• Experience using CRM or customer management systems.
• Proactive approach to managing workloads and targets.
• Commitment to confidentiality and handling sensitive information.

Responsibilities

• Managing inbound and outbound enquiries from prospective patients.
• Providing clear information on hospital services, specialties, consultants, and pricing.
• Following up enquiries and supporting patients through the booking process.
• Converting enquiries into consultations, tests, and procedures.
• Maintaining accurate records using the CRM system.
• Liaising with consultants, GPs, insurers, and internal departments to support bookings.
• Ensuring service standards and timely booking of services.
• Escalating issues impacting patient experience or timeliness.

Skills

Customer service

Communication skills

CRM experience

Appointment setting

Teamwork

Tools

CRM system

Job description

Contract type: Permanent, Full time (37.5)

Job reference: 3069

Are you passionate about delivering exceptional customer service and helping people access the healthcare they need? Do you thrive in a fast-paced environment where every conversation can make a real difference to someone's patient journey?

We are looking for a Private Patient Sales Advisor to join our dedicated team at Benenden Hospital. This is an exciting opportunity to combine outstanding customer service skills with commercial awareness, supporting patients from their first enquiry through to booking consultations, diagnostic tests, and procedures.

We know that great Private Patient Sales Advisor bring different strengths, experiences and perspectives. We actively encourage applications from candidates of all backgrounds, including people who are neurodivergent.

We are committed to creating an inclusive recruitment process and working environment. If you need any adjustments during the recruitment process or throughout your employment, we'll work with you to provide the support you need to thrive.

About us

At Benenden Hospital we put patients are at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modernprivate hospital, which has been rated as Outstanding by the CQC.We hold JAG accreditation for Endoscopy and ACSA accreditation for anaesthetics.

Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.

About the role

As a Private Patient Sales Advisor, you will be the first point of contact for self-pay and privately insured patients, providing a caring, responsive, and professional service at every stage of their journey.

You will manage enquiries, guide patients through available services and treatment options, and proactively progress enquiries into consultations and procedures. Using our CRM system, you will ensure every enquiry is managed effectively, accurately recorded, and followed up in a timely manner.

This role is ideal for someone who enjoys building relationships, achieving results, and delivering an outstanding customer experience. You will be:

• Managing inbound and outbound enquiries from prospective patients.
• Providing clear and accurate information on hospital services, specialties, consultants, and pricing.
• Proactively following up enquiries and supporting patients through the booking process.
• Converting enquiries into consultations, diagnostic tests, and procedures.
• Maintaining accurate and comprehensive records using the CRM system.
• Liaising with consultants, GPs, insurers, and internal departments to support patient bookings.
• Ensuring service standards, response times, and quality expectations are consistently achieved.
• Identifying and escalating issues that may impact the patient experience or timely booking of services.

Skills and experience required

We're seeking an enthusiastic and customer-focused individual who can balance empathy with commercial awareness.

You will have:

• Experience in a customer service, contact centre, sales, or patient-facing environment.
• Excellent communication skills, both verbal and written.
• The ability to build rapport quickly and confidently with a wide range of people.
• Strong organisational skills and attention to detail.
• Experience using CRM or customer management systems.
• A proactive approach to managing workloads and achieving targets.
• A commitment to confidentiality and handling sensitive information appropriately.
• Defined contribution pension scheme with employer contribution up to 10%
• Membership to Benenden Health which offers a wide range of benefits, discounts and activities
• Excellent Life Assurance benefit
• Free parking
• Subsidised eye tests
• Free Flu vaccinations
• Subsidised on site Restaurant

“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “the whole atmosphere is brilliant.”

These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.

Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.
All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.

Full right to work in the UK is required as we do not offer sponsorship as an organisation

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice

We’re committed to providing good quality, compassionate care. Everyone who works with us plays an important role in supporting this, whether patient‑facing or not, and we value the experience, behaviours, and perspectives our people bring.

We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life. This includes people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent.

We actively encourage applications from groups that may be under‑represented within our workforce.

We want to understand why you want to work in a hospital environment and how your knowledge, skills, qualifications, and experience align with the role you’re applying for, and how they support a caring and respectful culture. These qualities are best shown through your own experience rather than AI‑generated content. While AI tools may be used for general support, we ask that applications are written in your own words and reflect your true abilities and values.

Taking the time to complete your application carefully and honestly helps us understand your suitability for the role and ensures a fair, open, and values‑based recruitment process.