Patient Services Administrator – Front Desk & Billing

Welbeck; Babraham; Sur place; GBP 23 000 - 32 000; Plein temps

Résumé du poste

Welbeck Cambridge is seeking an experienced and proactive Administrator/Receptionist to join our private day-case centre. You will welcome guests, manage referrals and bookings, and support scheduling across outpatient, diagnostic and day-case services.

You will maintain accurate patient records in line with GDPR and liaise with consultants, clinical teams and insurers to coordinate patient journeys. In this role you will also assist with billing processes, provide cross-cover across

Qualifications

• Experience in a customer-facing administrative environment.
• Ability to manage multiple priorities and remain accurate under pressure.
• Experience in healthcare, diagnostics or outpatient admin is desirable.
• Awareness of GDPR and patient data confidentiality.

Responsabilités

• Welcoming patients and visitors with a professional front-of-house presence.
• Managing referrals, appointments and bookings across services and patient pathways.
• Supporting outpatient, diagnostic and day-case scheduling for efficient operations.
• Maintaining accurate patient records and clinic schedules in line with GDPR requirements.
• Liaising with consultants, clinical teams, insurers and referrers to coordinate journeys.
• Supporting billing processes, including invoicing and payment handling.
• Providing cross-cover across administrative functions and adapting to changing service demands.
• Contributing to service improvements and governance to deliver exceptional patient experiences.

Connaissances

Communication

Customer service

Organisation

Data protection

Multitasking

Outils

MS Office

Patient records systems

Description du poste

Welbeck Cambridge is seeking an experienced and proactive Administrator/Receptionist to join our private day-case centre. You will welcome guests, manage referrals and bookings, and support scheduling across outpatient, diagnostic and day-case services.

You will maintain accurate patient records in line with GDPR and liaise with consultants, clinical teams and insurers to coordinate patient journeys. In this role you will also assist with billing processes, provide cross-cover across