Sales Development Representative

Bella Vou; Royal Tunbridge Wells; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Company pension

Employee discount

Company events

Full training and ongoing development

Job summary

Bella Vou, a cosmetic surgery clinic in Royal Tunbridge Wells, is expanding its Patient Concierge team. This full-time, permanent role involves handling inquiries, booking consultations, and guiding patients through the early journey, with full training provided.

The ideal candidate will have excellent communication skills, enjoy speaking with people, and be comfortable using multiple computer systems. Experience in customer service or sales is valued, and interest in aesthetics is important.

Qualifications

• Excellent telephone and communication skills are essential.
• Comfortable speaking with people and building rapport.
• Motivated, driven and well-organised with strong attention to detail.
• Strong written English and ability to learn new computer systems quickly.

Responsibilities

• Answer new enquiries by phone, WhatsApp, email and social media.
• Book consultations for new and existing patients.
• Follow up leads and guide patients to the next step.
• Set up online consultations.
• Manage inbound calls and enquiries with a high level of patient care.

Skills

Telephone skills

Communication

Rapport building

Attention to detail

Written English

Tech literacy

Interest in cosmetic surgery

Sales / customer service experience

Job description

We’re growing our Patient Concierge team and are looking for an additional Patient Concierge to join us on a full-time, permanent basis.

This is a great opportunity for someone who genuinely enjoys speaking to people, is confident on the phone and has a strong interest in cosmetic surgery and aesthetics.

Our Patient Concierge team are the first point of contact for many of our patients, managing new enquiries and helping patients through the early stages of their journey with Bella Vou.

The role

You’ll be responsible for:

• Responding to new enquiries by phone, WhatsApp, email and social media
• Speaking with new and existing patients and booking consultations
• Following up with leads and helping patients take the next step
• Setting up online consultations
• Managing inbound calls and enquiries
• Providing a high level of patient care and communication throughout the enquiry process

We receive a high volume of new enquiries, so being confident, organised and comfortable working at pace is really important.

About you

We’re looking for someone who:

• Has excellent telephone and communication skills
• Enjoys speaking to people and building rapport
• Is confident, motivated and driven
• Has excellent attention to detail and organisational skills
• Has strong written English
• Is comfortable using different computer systems and quick to learn new ones
• Has an interest in cosmetic surgery, aesthetics and the patient journey
• Has previous sales, customer service or telephone-based experience

Experience within cosmetic surgery or aesthetics is not essential as full training will be provided, but a genuine interest in the industry is important.

About Bella Vou

Bella Vou is an award-winning cosmetic surgery clinic based in the heart of Royal Tunbridge Wells. We pride ourselves on providing a highly personal patient experience, from the very first enquiry through to surgery and aftercare.

Our clinic is CQC rated Outstanding, and our surgeons are recognised by leading professional associations within cosmetic surgery and aesthetics.

We are a busy, growing team and are looking for someone who wants to be part of that growth and make a real difference to the patient experience.

Salary & benefits

£24,000–£28,000 basic salary + £10,000 performance bonus

OTE £34,000–£38,000

Full-time, permanent position based in Royal Tunbridge Wells, averaging 42.5 hours per week across a shift pattern.

Benefits include:

• Company pension
• Employee discount
• Company events
• Full training and ongoing development

• Please note that as part of the recruitment process, shortlisted applicants will be asked to complete a telephone screening assessment.