Private Patient Concierge & Care Coordinator

Chelsea and Westminster Hospital NHS Foundation Trust; London Borough of Hammersmith and Fulham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust in London is seeking a Private Patient Care Coordinator who will be the first point of contact for the Private Patient Units, delivering a seamless welcome and excellent service to patients, visitors and staff.

You will manage the reception desk, answer calls and emails, greet users of the PMU, upload clinics onto Cerner and check patients in and out, liaise with consultants, secretaries and nurses, and schedule elective work using Excel and

Qualifications

• Excellent customer service skills.
• Strong communication and organisational abilities.
• Experience with Cerner or hospital information systems.

Responsibilities

• Staff the reception desk and greet PMU patients and visitors.
• Upload clinics onto Cerner and check patients in/out.
• Liaise with consultants, secretaries and nurses; schedule elective work.
• Maintain accurate records and support patient flow and information.

Skills

Reception & concierge

Customer service

Communication

Tools

Cerner

Job description

Chelsea and Westminster Hospital NHS Foundation Trust in London is seeking a Private Patient Care Coordinator who will be the first point of contact for the Private Patient Units, delivering a seamless welcome and excellent service to patients, visitors and staff.

You will manage the reception desk, answer calls and emails, greet users of the PMU, upload clinics onto Cerner and check patients in and out, liaise with consultants, secretaries and nurses, and schedule elective work using Excel and