Patient Care Coordinator

Chelsea and Westminster Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking Patient Care Coordinators to be the first point of contact for patients at Reception and Dean Street Express, with rotation through the on-site Call Centre. You will maintain a calm, empathetic approach, ensuring accurate data entry into the EPR and supporting a welcoming environment.

The role involves collaboration with medical and nursing staff to prioritise the patient experience, including late clinics and Saturday openings,

Qualifications

• First point of contact for patients, requiring calm and professional conduct.
• Empathetic communication style for anxious or distressed patients.
• Ability to coordinate with medical and nursing staff.

Responsibilities

• Serve as first contact at Reception areas and Dean Street Express.
• Rotate through on-site Call Centre and reception duties.
• Enter patient data accurately into the EPR system.
• Liaise with multidisciplinary team to prioritise patient experience.

Skills

Empathetic communication

Patient-focused service

Multidisciplinary liaison

Tools

Electronic Patient Record (EPR)

Job description

Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.

The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.

We have three late evening clinics per week and open on Saturday's, To be the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.

Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for all administrative areas within Dean Street Services, maintaining a welcoming and pleasant environment for patients.

They will ensure that all patient data is entered into the EPR in a timely and accurate manner.

This will include close liaison with the multidisciplinary team of Medical and Nursing staff.

You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.

The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.

This will include close liaison with the multidisciplinary team of Medical staff.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.