Patient Care Coordinator

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; Sur place; GBP 22 000 - 26 000; Plein temps

Résumé du poste

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Care Coordinator (Band 3) to be the first point of contact for patients at the front desk and in our on-site call centre. The role requires empathetic communication, accurate data entry, and strong administrative skills, with rotations across reception and on-site clinics.

You will maintain a welcoming environment, support patient flow, and liaise with the multidisciplinary team to ensure timely and accurate

Qualifications

• First point of contact for patients; empathetic communication is essential.
• Front-desk reception duties across multiple sites.
• Experience with call centres or triage within healthcare settings is valuable.
• Strong administrative and clerical skills; accurate data handling.

Responsabilités

• Serve as first point of contact for patients entering our buildings or calling.
• Rotate through reception, call centre, and on-site administrative tasks.
• Enter patient data into the EPR accurately and promptly.
• Liaise with medical and nursing staff to support patient flow and information accuracy.
• Support weekend clinic sessions as needed and cover multiple sites.

Connaissances

Empathetic communication

Reception duties

Call centre experience

Administrative skills

Data entry

Outils

EPR system

Healthcare software

Description du poste

Patient Care Coordinator, Band 3

Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.

Patient Care Coordinator, Band 3

Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.

The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.

We have three late evening clinics per week and open on Saturday's

Please see the attached job description and person specification. Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview.

To be the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.

Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for all administrative areas within Dean Street Services, maintaining a welcoming and pleasant environment for patients.

They will ensure that all patient data is entered into the EPR in a timely and accurate manner.

This will include close liaison with the multidisciplinary team of Medical and Nursing staff.

You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.

The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.

This will include close liaison with the multidisciplinary team of Medical staff.

Key working relation relationships

• Multi skilled team of Doctors,
• Nurses
• Health Advisers in both services
• Administration teams with 10HB and Dean Stree

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Debbie Mina Job title: Service Delivery Manager Email address: [e-mail]