Private Care Coordinator: Patient Access & Funding

Royal Marsden; Carshalton; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Royal Marsden Private Care division seeks a proactive, patient‑facing coordinator to manage private patient registrations, bookings and cost information. You will ensure timely and accurate administration, coordinating with consultants and patients while upholding privacy and high service standards.

Experience in hospital administration and MS Excel/Word is essential. The role supports the Private Care Accounts Team, aiming to minimise debt and improve patient experience across the Private

Qualifications

• NVQ Level 4 or diploma or equivalent experience.
• Good working knowledge of PC applications and computer literate.
• Willingness to undertake further training in Customer Care.
• Evidence of continuing professional and personal development.

Responsibilities

• Register private patients accurately on the hospital information system.
• Deliver high levels of customer service to patients and consultants.
• Minimise debt risk by accurate cost information and proper administration.
• Coordinate patient bookings, registration and status changes between Private and NHS care.

Skills

Customer service

Communication

Organisational skills

Education

NVQ Level 4 / Diploma

Tools

MS Excel

MS Word

Job description

The Royal Marsden Private Care division seeks a proactive, patient‑facing coordinator to manage private patient registrations, bookings and cost information. You will ensure timely and accurate administration, coordinating with consultants and patients while upholding privacy and high service standards.

Experience in hospital administration and MS Excel/Word is essential. The role supports the Private Care Accounts Team, aiming to minimise debt and improve patient experience across the Private