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Chelsea and Westminster Hospital NHS Foundation Trust; London Borough of Hammersmith and Fulham; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Zusammenfassung

Chelsea and Westminster Hospital NHS Foundation Trust in London is seeking a Private Patient Care Coordinator who will be the first point of contact for the Private Patient Units, delivering a seamless welcome and excellent service to patients, visitors and staff.

You will manage the reception desk, answer calls and emails, greet users of the PMU, upload clinics onto Cerner and check patients in and out, liaise with consultants, secretaries and nurses, and schedule elective work using Excel and

Qualifikationen

• Excellent customer service skills.
• Strong communication and organisational abilities.
• Experience with Cerner or hospital information systems.

Aufgaben

• Staff the reception desk and greet PMU patients and visitors.
• Upload clinics onto Cerner and check patients in/out.
• Liaise with consultants, secretaries and nurses; schedule elective work.
• Maintain accurate records and support patient flow and information.

Kenntnisse

Reception & concierge

Customer service

Communication

Tools

Cerner

Jobbeschreibung

Private Patient Care Coordinator | Chelsea and Westminster Hospital NHS Foundation Trust

Company:

Company: Chelsea and Westminster Hospital NHS Foundation Trust

The post holder will take personal responsibility for providing an excellent service to patients, visitors and staff in the Private Patient Units (PMU, Chelsea Wing, ACU).

As the first contact for the outpatient service or inpatient services, it is an integral part of this role to have excellent customer service and communication skills. He/she will act as a concierge ensuring patients and visitors are taken or directed where to go providing a seamless welcome to the department.

Note; Previous applicants should not apply.

Responsibilities

• Manning reception desk: Answering telephone calls/emails, meeting and greeting all users of the PPU, Uploading clinics onto Cerner and checking patients in/out of clinic, liaising with Consultants, secretaries and nurses, booking elective work onto excel spreadsheets and computer systems.
• You will need to be a confident communicator and have good organisational skills with attention to detail.
• Be friendly and have an approachable manner and can do approach.
• Ability to work as a team and also on your own and able to prioritise your workload.
• Meet and greet all patients, visitors and staff to the Chelsea or Westminster Wings in a friendly and professional manner.
• Ensure that all visitors are orientated on the unit each time they attend an appointment ie where to locate bathrooms, tea/coffee made for all guests
• Ensure all patients and visitors are logged in and out of the inpatient unit in order to ensure accurate security records in the event of a security breach or fire alarm.
• All patients are kept up to date on what to expect from the visit and informed of delays, or waiting times in a professional manner. This includes informing the consultant that patients have attended.
• Ensure consultant rooms are always fit for use and cleaned.
• Ensure security of the unit is maintained and action maintenance requests (where possible) as well as report any issues or difficulties to the customer service manager for Chelsea and Westminster Wing, and the midwife in charge for Kensington Wing.
• Ensure that all phone calls are answered within 3 rings wherever possible and work with the consultants and their secretaries to ensure requests are met.
• Progress private healthcare referrals by securing the most convenient appointment possible for the patient and ensure patients are contacted and kept up to date on their appointments and treatment plans. Where appropriate refer to patient liaison officer to manage booking
• Undertake filing training, and ensure that filing, retrieval of notes and pathology tests are undertaken in a timely manner.
• Maintain records of notes transferred in and out of the department (case note tracking).
• Retrieve, transfer and re-file medical records as required by the clinical teams

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Please see attached job description and person specification to this advert for further details.

This advert closes on Thursday 29 Oct 2026

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust