Empathetic Patient Care Coordinator — Flexible On-Site

Chelsea and Westminster Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 23,000 - 30,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking Patient Care Coordinators to be the first point of contact for patients at Reception and Dean Street Express, with rotation through the on-site Call Centre. You will maintain a calm, empathetic approach, ensuring accurate data entry into the EPR and supporting a welcoming environment.

The role involves collaboration with medical and nursing staff to prioritise the patient experience, including late clinics and Saturday openings,

Qualifications

• First point of contact for patients, requiring calm and professional conduct.
• Empathetic communication style for anxious or distressed patients.
• Ability to coordinate with medical and nursing staff.

Responsibilities

• Serve as first contact at Reception areas and Dean Street Express.
• Rotate through on-site Call Centre and reception duties.
• Enter patient data accurately into the EPR system.
• Liaise with multidisciplinary team to prioritise patient experience.

Skills

Empathetic communication

Patient-focused service

Multidisciplinary liaison

Tools

Electronic Patient Record (EPR)

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking Patient Care Coordinators to be the first point of contact for patients at Reception and Dean Street Express, with rotation through the on-site Call Centre. You will maintain a calm, empathetic approach, ensuring accurate data entry into the EPR and supporting a welcoming environment.

The role involves collaboration with medical and nursing staff to prioritise the patient experience, including late clinics and Saturday openings,