Private Medical Care Coordinator

Confidential; Eastbourne; On-site; GBP 16,000 - 23,000; Full time

Job summary

Office Angels UK is recruiting a Private Medical Administrator to join a friendly healthcare team near Eastbourne. The role focuses on coordinating care for patients, managing appointments and home visits, and ensuring a smooth, professional service from start to finish.

You will be the first point of contact for patients and professionals, handling confidential information with GDPR awareness and maintaining accurate records in a busy environment.

Qualifications

• Previous experience in administration, healthcare administration, customer service, or care coordination.
• Confident handling telephone calls and building rapport with a wide range of people.
• Comfortable speaking with vulnerable individuals and demonstrating empathy and patience.
• Highly organised with excellent attention to detail.
• Strong IT skills, including Microsoft Office and database/CRM systems.
• Ability to remain calm under pressure and manage a busy workload.
• A caring and compassionate approach with excellent communication skills.

Responsibilities

• Answer incoming calls from patients, relatives, carers, and healthcare professionals in a professional and empathetic manner.
• Support vulnerable individuals by listening carefully, gathering information, and ensuring appropriate assistance is arranged.
• Coordinate and schedule healthcare staff, carers, or support workers for home visits.
• Manage patient records, appointment bookings, and clinical administration accurately.
• Liaise with clinicians and external healthcare providers to ensure seamless patient care.
• Monitor schedules and respond to changes, cancellations, or urgent requests.
• Handle confidential and sensitive information in line with GDPR and healthcare regulations.
• Provide general administrative support including emails, correspondence, and updating internal systems.

Skills

Administration

Healthcare administration

Customer service

Care coordination

Telephone skills

Empathy

Organization

IT skills

Communication

Tools

Microsoft Office

CRM systems

Job description

Office Angels UK is recruiting a Private Medical Administrator to join a friendly healthcare team near Eastbourne. The role focuses on coordinating care for patients, managing appointments and home visits, and ensuring a smooth, professional service from start to finish.

You will be the first point of contact for patients and professionals, handling confidential information with GDPR awareness and maintaining accurate records in a busy environment.