Care Coordinator & Admin for NHS PCN

Bournemouth East Collaborative PCN; Lower Blandford St Mary; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Enhanced pay evenings/weekends

Job summary

Bournemouth East Collaborative PCN is seeking a Reception/Admin (Care Coordinator) to support our Primary Care Network. The role includes administrative duties, appointment management, and liaison with clinical teams, with a focus on compassionate patient care.

Hours are 26 per week with a mix of days and enhanced pay after 6.30pm and Saturdays. Applicants must have Enhanced DBS clearance and solid IT skills, including MS Office, with good accuracy and communication in a busy NHS environment.

Qualifications

• Previous NHS administrative experience.
• Proficient IT, analytical and project planning skills.
• Excellent MS Office and Excel knowledge.
• Strong English communication and empathy for patients.

Responsibilities

• Provide administrative cover for Enhanced Care, Pharmacy & Treatment Centre teams, including management of care home phones, inboxes, appointments, weight loss letters, S1 ledgers & rotas.
• Create & manage Pharmacy clinics & support workforce planning across all sites.
• Handle Pharmacy calls, queries, messages, diaries & email accounts.
• Book & manage appointments, including DOAC, SMR, respiratory, catheter & other PCN clinics.
• Support the Hypertension pathway: booking appointments, responding to tasks & liaising with healthcare professionals.
• Complete audits, patient recall searches, clinical reports & meeting minutes.
• Support medicines reconciliation from discharge summaries & medication synchronisation under pharmacist supervision.
• Assist Care Home Pharmacists with searches & reporting.
• Manage Smartcard, S1 & ICE access issues, including password resets, role changes, staff archiving & ledger amendments.
• Amend clinic capacity & appointments due to staff absence.
• Add ICE requests on behalf of clinicians as required.
• Provide information & signposting to support patients health & wellbeing.
• Maintain patient information resources & providedigital support, including NHS App assistance & audits.
• Build effective relationships with PCN teams, social services & wider healthcare professionals.
• Provide Treatment Centre reception cover as required.
• Attend & contribute to staff/ & development meetings promoting equality, diversity & inclusion.

Skills

IT skills

MS Office

Meeting notes dictation

Analytical skills

Organisational skills

Multitasking

Communication

Empathy

Tools

SystmOne

Job description

Bournemouth East Collaborative PCN is seeking a Reception/Admin (Care Coordinator) to support our Primary Care Network. The role includes administrative duties, appointment management, and liaison with clinical teams, with a focus on compassionate patient care.

Hours are 26 per week with a mix of days and enhanced pay after 6.30pm and Saturdays. Applicants must have Enhanced DBS clearance and solid IT skills, including MS Office, with good accuracy and communication in a busy NHS environment.