Compassionate Medical Admin & Care Coordinator

Office Angels Limited; Eastbourne; On-site; GBP 16,000 - 23,000; Full time

Job summary

Office Angels Limited is seeking a Private Medical Administrator to join a friendly healthcare team near Eastbourne. It is a full-time role, 9am-5pm, with travel for home visits and patient care coordination. You’ll be the first point of contact, handling appointments, records, and sensitive information with care.

The ideal candidate will have healthcare administration or related experience, strong IT skills, empathy, and excellent organisation. Training and ongoing development are provided.

Qualifications

• Experience in administration, healthcare administration, customer service or care coordination.
• Confident handling telephone calls and building rapport with a wide range of people.
• Comfortable speaking with vulnerable individuals with empathy and patience.
• Highly organised with excellent attention to detail.
• Strong IT skills, including Microsoft Office and database/CRM systems.
• Ability to remain calm under pressure and manage a busy workload.
• Caring and compassionate approach with excellent communication skills.

Responsibilities

• Answer incoming calls from patients, relatives, carers, and healthcare professionals in a professional and empathetic manner.
• Support vulnerable individuals by listening carefully, gathering information, and ensuring appropriate assistance is arranged.
• Coordinate and schedule healthcare staff, carers, or support workers for home visits.
• Manage patient records, appointment bookings, and clinical administration accurately.
• Liaise with clinicians and external healthcare providers to ensure seamless patient care.
• Monitor schedules and respond to changes, cancellations, or urgent requests.
• Handle confidential and sensitive information in line with GDPR and healthcare regulations.
• Provide general administrative support including emails, correspondence, and updating internal systems.

Skills

Healthcare administration

Customer service

Care coordination

Telephone etiquette

Empathy

Attention to detail

Organised

Tools

Microsoft Office

CRM systems

Job description

Office Angels Limited is seeking a Private Medical Administrator to join a friendly healthcare team near Eastbourne. It is a full-time role, 9am-5pm, with travel for home visits and patient care coordination. You’ll be the first point of contact, handling appointments, records, and sensitive information with care.

The ideal candidate will have healthcare administration or related experience, strong IT skills, empathy, and excellent organisation. Training and ongoing development are provided.