Private Medical Administrator - Immediate Start

Confidential; Eastbourne; Presencial; GBP 16.000 - 23.000; Jornada completa

Descripción de la vacante

Office Angels UK is recruiting a Private Medical Administrator to join a friendly healthcare team near Eastbourne. The role focuses on coordinating care for patients, managing appointments and home visits, and ensuring a smooth, professional service from start to finish.

You will be the first point of contact for patients and professionals, handling confidential information with GDPR awareness and maintaining accurate records in a busy environment.

Formación

• Previous experience in administration, healthcare administration, customer service, or care coordination.
• Confident handling telephone calls and building rapport with a wide range of people.
• Comfortable speaking with vulnerable individuals and demonstrating empathy and patience.
• Highly organised with excellent attention to detail.
• Strong IT skills, including Microsoft Office and database/CRM systems.
• Ability to remain calm under pressure and manage a busy workload.
• A caring and compassionate approach with excellent communication skills.

Responsabilidades

• Answer incoming calls from patients, relatives, carers, and healthcare professionals in a professional and empathetic manner.
• Support vulnerable individuals by listening carefully, gathering information, and ensuring appropriate assistance is arranged.
• Coordinate and schedule healthcare staff, carers, or support workers for home visits.
• Manage patient records, appointment bookings, and clinical administration accurately.
• Liaise with clinicians and external healthcare providers to ensure seamless patient care.
• Monitor schedules and respond to changes, cancellations, or urgent requests.
• Handle confidential and sensitive information in line with GDPR and healthcare regulations.
• Provide general administrative support including emails, correspondence, and updating internal systems.

Conocimientos

Administration

Healthcare administration

Customer service

Care coordination

Telephone skills

Empathy

Organization

IT skills

Communication

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Private Medical Administrator

Location: Outskirts of Eastbourne (Car Driver ideally required)
Salary: 14 p/h
Hours: Full Time Monday-Friday 9am - 5pm

Are you an organised, compassionate administrator who enjoys helping people and making a genuine difference to someone's day?

We are recruiting for a Private Medical Administrator to join a friendly and supportive healthcare team. This is a varied role centred around coordinating care for patients, many of whom may be vulnerable or elderly.

You’ll be the first point of contact for patients and healthcare professionals, managing appointments, coordinating home visits, and ensuring a smooth and professional service from start to finish.

Key Responsibilities

• Answer incoming calls from patients, relatives, carers, and healthcare professionals in a professional and empathetic manner.
• Support vulnerable individuals by listening carefully, gathering information, and ensuring appropriate assistance is arranged.
• Coordinate and schedule healthcare staff, carers, or support workers for home visits.
• Manage patient records, appointment bookings, and clinical administration accurately.
• Liaise with clinicians and external healthcare providers to ensure seamless patient care.
• Monitor schedules and respond to changes, cancellations, or urgent requests.
• Handle confidential and sensitive information in line with GDPR and healthcare regulations.
• Provide general administrative support including emails, correspondence, and updating internal systems.

About You

• Previous experience in administration, healthcare administration, customer service, or care coordination.
• Confident handling telephone calls and building rapport with a wide range of people.
• Comfortable speaking with vulnerable individuals and demonstrating empathy and patience.
• Highly organised with excellent attention to detail.
• Strong IT skills, including Microsoft Office and database/CRM systems.
• Ability to remain calm under pressure and manage a busy workload.
• A caring and compassionate approach with excellent communication skills.

What's on Offer

• Opportunity to work within a rewarding healthcare environment.
• Supportive and friendly team culture.
• Comprehensive training and ongoing development.
• Meaningful role making a real difference to patients and their families.

If you're a compassionate administrator who thrives in a people-focused environment and enjoys coordinating care that positively impacts others, we'd love to hear from you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.