Patient Services Admin & Scheduling Coordinator

Opcare; East Midlands; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance 35–41 days

Refer a Friend incentive

Enhanced Family Leave/Pay

Cycle to Work Scheme

Job summary

AM Healthcare Group in Derbyshire is seeking a full-time administration assistant to support end-to-end service delivery for patients, including referral handling, appointment management, and responsive telephone support.

The role requires strong organisation, accurate data handling, and teamwork with clinicians, along with maintaining confidential information in line with security policies. A positive, proactive approach is essential for delivering high-quality patient service.

Qualifications

• No formal qualifications are required for this post, but a good standard level of education, alongside demonstrated administration experience is desirable.

Responsibilities

• Manage the reception area, ensuring it is clean, presentable, and secure.
• Act as the positive first point of contact for Opcare.
• Make, change, and monitor appointments in line with priority and KPIs.
• Receive and make telephone calls to patients and healthcare professionals.
• Respond to emails professionally via Opcare reception mailboxes.
• Use initiative and logic to answer minor patient enquiries.
• Oversee patient and confidential information in line with Data Security policies.
• Support the team in delivering a high-quality service to patients.
• Referral management, accurately adding new patient details to systems and processing referral status in line with defined pathways.
• Perform additional administrative tasks as required e.g., scanning notes, writing letters.
• Book goods in/out, process orders, manage shipping

Skills

Time management

Communication

Teamwork

Organisation

Prioritisation

Excel

Word

Data entry

Order processing

Quick learner

Customer service

Team player

Driver

Education

Good standard of education

Tools

In-house systems

Job description

AM Healthcare Group in Derbyshire is seeking a full-time administration assistant to support end-to-end service delivery for patients, including referral handling, appointment management, and responsive telephone support.

The role requires strong organisation, accurate data handling, and teamwork with clinicians, along with maintaining confidential information in line with security policies. A positive, proactive approach is essential for delivering high-quality patient service.