Aviation Operations Executive - Flight Management

Zohorecruit; Greater London; Hybrid; GBP 35,000 - 47,000; Full time

Benefits offered by this job

25 days annual leave

Job summary

SHY Aviation, a global private aviation charter company headquartered in Central London, seeks an Aviation Operations Executive to join the Flight Management team. You will act as the primary client contact, fulfill flight requests, and support the in-house brokers across private jet charters.

The role emphasizes outstanding customer service, strong organization, and teamwork, with duties spanning flight support, partner coordination, and ensuring client expectations align with operational

Qualifications

• Minimum 2 years' experience in an operations role in the private jet sector.
• Excellent customer service and negotiation skills.
• Hands-on experience with CRM software and MS Office (MS Excel & Zoho in particular).
• Experience handling difficult situations while ensuring seamless customer experience.
• Proactive, service-driven, a keen team player with excellent interpersonal skills.
• Excellent English language skills with strong spelling and grammar.
• Ability to maintain accuracy, strong attention to detail and punctual delivery under pressure.

Responsibilities

• Provide support on all aspects of a flight once a sale has been made.
• Manage all aspects of charter trips with external partners (aircraft operators, FBOs, handling companies, catering, ground transport).
• Proactively communicate operational restrictions to clients and offer alternatives.
• Book and follow up on ancillary services requested by the client.
• Maintain timely, factual communication with clients to align expectations with reality.
• Provide seamless customer service to develop rapport and drive retention.

Skills

Customer service

Negotiation

Interpersonal skills

Team player

Attention to detail

English proficiency

CRM software experience

MS Office experience

Tools

Zoho CRM

MS Excel

MS Office

Job description

Aviation Operations Executive - Flight Management

Holborn, United Kingdom | Posted on 15/09/2026

SHY Aviation is a global private jet charter company and brokerage founded in 2011 . Headquartered in Central London, the firm provides end-to-end luxury travel solutions, including private jet hire, helicopter transfers, and large-group charters.

Job Description

SHY Aviation is seeking to recruit an Operations Executive. We are a Global Aviation Charter Company that offers unparalleled round-the-clock service to esteemed clients worldwide!

We are searching for an ambitious and forward-thinking Operations Executive to join our dynamic Operations / Flight Management team and assist us in achieving our objectives.

As the primary point of contact for clients, you will fulfil flight requests and address queries on various aspects of the client journey. Additionally, you will provide support for our in-house team of private aviation brokers.

Our ideal candidate will excel in customer service, be goal-oriented, and possess a passion for aviation. Exceptional organisational skills are a must, and you should thrive on being part of a team. The role requires a commitment to work on-call hours outside the office. Ultimately, you should contribute to high-quality customer service and meet operational and sales targets.

Responsibilities:

• Provide support on all aspects of a flight once a sale has been made.
  
• Manage all aspects of charter trips from liaising with our external partners such as aircraft operators, FBOs, handling companies, catering, ground transportation and other external travel partners.
  
• Proactively communicate with clients on operational restrictions (e.g., weather restrictions, slots, AOGs and permit issues) and seek and offer suitable alternative options.
  
• Book and follow up on ancillary services requested by the client, such as ground transportation and additional services.
  
• Maintain timely, factual, and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality.
  
• Provide seamless customer service to develop rapport with customers and drive customer retention.
  

Requirements

Requirements

• At least 2 years' experience in an operations role in the private jet sector would be favourable but not necessary
  
• Excellent customer service and negotiation skills
  
• Hands-on experience with CRM software and MS Office (MS Excel & Zoho in particular)
  
• Your experience includes skilfully handling difficult and demanding situations while ensuring that the customers’ experience is seamless
  
• You’re proactive, service-driven, a keen team player, and possess excellent interpersonal skills
  
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
  
• You’re able to maintain accuracy, strong attention to detail, and deliver punctually even when working under pressure
  

Desired Skills:

• European Language
  

Upon successful application, a full onboarding and training program will be given to the successful candidate.

Our Benefits / Office info

• 25 days per annum annual leave, plus UK Bank Holiday