Receptionist & Administrator

Priory Group; City of Westminster; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension

Flexible benefits

Development opportunities

IPD sponsorship

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Wellbeing Centre Harley Street is seeking a Receptionist & Administrator to ensure a warm welcome and smooth daily operation. The role supports clinicians and patients in a fast-paced, patient-focused environment within Priory’s flagship outpatient service.

The successful candidate will have healthcare admin experience, strong IT and communication skills, and a friendly, proactive approach to high-quality customer service. The role requires full-time hours and rotating shifts.

Qualifications

• Previous experience in a healthcare or clinical administration role.
• Experience working in a busy reception or customer-facing position.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise a varied workload.
• Confident IT skills and experience using multiple systems.
• A professional, approachable manner with a genuine passion for delivering exceptional customer service.

Responsibilities

• Delivering a warm, professional welcome to patients, clinicians and visitors.
• Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
• Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
• Supporting the wider administration team to ensure the efficient running of the centre.
• Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
• Building positive relationships with patients and colleagues to provide a seamless, high-quality service.

Skills

Healthcare admin

Reception experience

Communication

Organisation

IT skills

Customer service

Tools

CRM systems

Billing systems

Job description

Receptionist & Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Wellbeing Centre - Harley Street

Compensation: £26,300 / year

Description

Receptionist & Administrator

Priory Wellbeing Centre Harley Street

Salary: £26,300 per annum

Hours: Full-time, 37.5 hours per week

This is an exciting opportunity to become part of Priory's flagship outpatient wellbeing service, working in a fast-paced, supportive environment alongside experienced mental health professionals.

This role operates on a rotating shift pattern, Monday to Friday, covering:

• 7:45am – 15:45pm
• 12:00pm – 8:00pm

You’ll also work approximately one Saturday every four weeks on a rota basis (10:00am – 5:00pm, subject to change).

Located in the heart of London's prestigious Harley Street medical district, Priory Wellbeing Centre Harley Street is Priory's flagship outpatient wellbeing service. We provide expert mental health support for adults, offering access to experienced psychiatrists, psychologists and therapists in a welcoming, modern and professional environment.

What you'll be doing

As our Receptionist & Administrator, you'll be the first point of contact for patients, clinicians and visitors, creating a positive first impression while ensuring the smooth day-to-day running of the centre.

We're looking for someone who is friendly, proactive and thrives in a busy, customer-focused environment.

Your responsibilities will include:

• Delivering a warm, professional welcome to patients, clinicians and visitors.
• Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
• Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
• Supporting the wider administration team to ensure the efficient running of the centre.
• Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
• Building positive relationships with patients and colleagues to provide a seamless, high-quality service.

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

• Previous experience in a healthcare or clinical administration role.
• Experience working in a busy reception or customer-facing position.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise a varied workload.
• Confident IT skills and experience using multiple systems.
• A professional, approachable manner with a genuine passion for delivering exceptional customer service.

If you take pride in delivering excellent service, enjoy working as part of a supportive team and are looking to build your career within a leading mental healthcare organisation, we'd love to hear from you.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.