Patient Administration Manager

Circle Health Group Limited – Monthly; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Staff discounts

Family friendly policies

Life insurance

Wellbeing & development programs

Job summary

Circle Health Group’s Priory Hospital in Birmingham seeks a Patient Administration Manager to lead the patient administration team. The role covers day-to-day management, overseeing processes, KPIs and RTT standards, while ensuring a patient-centred approach.

37.5 hours, full-time with flexible shifts, offering competitive benefits. Experience in healthcare administration and strong leadership are essential.

Qualifications

• Proven experience in healthcare administration or operations management.

Responsibilities

• Oversee day-to-day management of patient administration services, ensuring processes are efficient, accurate and patient-centred.

Skills

Leadership

People management

Communication

Stakeholder engagement

Patient pathway management

Data protection

Microsoft Office

Tools

Microsoft Office

Job description

Patient Administration Manager The Priory Hospital

37.5 Hours & Permanent Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)

The Priory Hospital in Birmingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Manager to join their team of staff in the Patient Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include

• Oversee the day-to-day management of patient administration services, ensuring processes are efficient, accurate, and patient-centred.
• Lead, manage, and coordinate the performance of administration teams across all relevant departments.
• Ensure services run in line with key performance indicators (KPIs), referral-to-treatment (RTT) standards, and organisational targets.
• Provide clear leadership and direction to administration leads, supervisors, and wider team members.
• Recruit, train, and develop administrative staff, ensuring all team members are supported through performance reviews and personal development plans.
• Foster a positive, motivated, and high-performing team culture that aligns with organisational values.

Applicants should meet the following criteria

• Proven experience in healthcare administration or operations management.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of patient pathway management, data protection, and service coordination.
• Proficient in patient administration systems and Microsoft Office.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world‑class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen.

We’re also passionate about out people.

With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive.

Together, we’re shaping the future of healthcare