Private Care Billing Officer

The Royal Marsden; Wallington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Wallington is seeking a Billing and Credit Control Team member to support the production of invoices for private patients. The successful candidate will ensure that all chargeable activities are recorded and billed accurately according to contractual agreements. A minimum of 5 GCSEs, including Math and English, and good Excel skills are essential for this role. Collaborative work with teams and attention to detail are also key to success. The role promotes a diverse and inclusive work environment.

Qualifications

• Experience in raising and coding external invoices is essential.
• Ability to work without close supervision is required.
• Customer services experience is vital.

Responsibilities

• Check and reconcile business reports against electronic patient records.
• Print, post, and send invoices for companies using non-EDI.
• Ensure all chargeable items are invoiced accurately and on time.

Skills

Methodical approach

Attention to detail

Good Excel skills

Education

Minimum 5 GCSEs including Mathematics and English Language

Intermediate level user of Microsoft Office

Job description

Job overview

Working within the Private Care Division of the world-famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the production of all invoices in respect of patients attending the hospital for treatment privately, sponsored by Private Medical Insurers Embassies and also self-pay patients. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail.

Main duties of the job

The role will support the Billing Team Leader and Billing Manager to ensure that all hospital chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Patient Directorate.

The post‑holder will ensure that all patient / treatment activity is appropriately recorded on the electronic patient record, authorised by the patient’s sponsor and invoiced in line with the tariffs applicable to each of the private care sponsor contractual agreements.

The post‑holder will complete their duties & responsibilities in line with the standard operating procedures.

Detailed job description and main responsibilities

• Check and reconcile all business reports against associated electronic patient records (EPR). Update the Private Care billing computerised system (Compucare) when needed.
• To print, post and send out invoices for companies who do not use EDI on a daily basis.
• Ensure that all other chargeable items which are not identified on the system business reports (PPBA, PPBR etc) are billed (e.g. packages relating to transplants or 3rd party invoices). Ensure radiotherapy is manually invoiced accurately and in a timely manner for both Chelsea and Sutton sites on a weekly basis.
• Confirm all external recharge information is extracted from source and invoiced in a timely manner (i.e. theatres and interventional radiology consumables), liaising with other departments where necessary.
• To finalise all private care self‑funding accounts to support Service Improvement and Accounts team communication with the patient, ensuring all chargeable items have been billed and are accounted.
• To liaise with all relevant departmental heads to ensure that the billings team is notified of all chargeable services, so all revenue is attained.

Person specification

Education / Qualifications

Essential criteria

• Minimum 5 GCSEs including Mathematics and English Language
• Intermediate level user of Microsoft Office to include Word and Excel

Desirable criteria

• AMSPAR Certificate in Medical Terminology.

Experience

Essential criteria

• Billing experience raising and coding external invoices
• Working collaboratively as part of a team
• Working without close supervision.
• Customer Services experience
• Office‑based experience.

Desirable criteria

• Proven ability to work to strict deadlines.
• Proven experience in service improvement and development.

Knowledge

Essential criteria

• Keyboard skills and computer literacy (including knowledge of MS Office packages)
• Excellent communication skills both written and verbal.
• Ability to analyse and interpret data and make informed decisions
• Ability to work pro‑actively and collaboratively with colleagues and management. Ability to demonstrate good judgement in sensitive situations when dealing with patients and their relatives.
• Keyboard skills and computer literacy (including knowledge of MS Office packages)
• Experience in dealing with demanding customers

Skills Abilities

Essential criteria

• Commitment to self‑development

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient‑facing staff have an annual flu vaccination, provided free of charge by the Trust.

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