Private Care Administrator | Patient Pathways & Billing

West Hertfordshire Hospitals NHS Trust; St Albans; On-site; GBP 24,000 - 30,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust invites applications for two Band 4 Business Administrators to support the growing Private Care service in St Albans. You will coordinate private outpatient appointments, investigations and admissions, keep records accurate, and assist with billing and insurer processes while ensuring a high standard of patient communication from first enquiry onward.

Applicants should have experience in administration or customer service, with strong

Qualifications

• Experience in an administrative or customer service role.
• Strong organisational, communication and IT skills.
• Good attention to detail and privacy/confidential handling of information.

Responsibilities

• Coordinate private outpatient appointments, investigations, procedures and admissions.
• Keep accurate records and support billing and insurer processes.
• Provide clear, timely and professional support from first enquiry onwards.
• Assist with invoicing, insurance authorisations and self-pay pathways.

Skills

Organisational

Communication

IT skills

Job description

West Hertfordshire Teaching Hospitals NHS Trust invites applications for two Band 4 Business Administrators to support the growing Private Care service in St Albans. You will coordinate private outpatient appointments, investigations and admissions, keep records accurate, and assist with billing and insurer processes while ensuring a high standard of patient communication from first enquiry onward.

Applicants should have experience in administration or customer service, with strong