Band 4 - Pathway Navigator, Dermatology

West Hertfordshire Teaching Hospitals NHS Trust; Watford; Sur place; GBP 30 000 - 33 000; Plein temps

Résumé du poste

West Hertfordshire Teaching Hospitals NHS Trust is recruiting for a Band 4 Pathway Navigator in Dermatology. The role focuses on supporting consultants, coordinating outpatient and virtual appointments, and producing accurate clinical correspondence within Trust targets.

Core hours are Monday to Friday, 8:00am–5:00pm. Sponsorship cannot be provided for this role; the post is available as full time or part time. Closing date: 24 November 2026.

Qualifications

• Experience in administration within NHS or similar setting is preferred.
• Proficient with Microsoft Office and Cerner.
• Knowledge of 18 week pathway process and patient pathway coordination.

Responsabilités

• Provide admin support to Consultants and Dermatology team within Trust targets.
• Manage outpatient and virtual bookings, including rescheduling as needed.
• Prepare clinic lists and ensure accurate clinical correspondence (letters, discharge summaries, forms).
• Process referrals via ERS ensuring triage and progression.
• Support PTL validation and liaise with patients, relatives and staff.

Connaissances

Communication skills

Prioritisation

Organisation

Patient-facing experience

Formation

GCSE or equivalent

AMSPAR

RSA Stage 3 typing/word processing

Outils

Microsoft Office

Cerner

ERS (E-Referral Service)

Description du poste

West Hertfordshire Teaching Hospitals NHS Trust

Band 4 - Pathway Navigator, Dermatology

The closing date is 24 November 2026

We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team. The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets.You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders. A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed.This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care.Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview.

please note we are unable to obtain sponsorship for this role.

Main duties of the job

Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets. Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance. Prepare and review clinic lists, resolving any gaps or clashes.Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner. Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately.Support Patient Tracking List (PTL) validation and elevate delays. Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically. Maintain records, manage inboxes, and undertake general administrative duties while supporting team working.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

www.westhertshospitals.nhs.uk/flexibleworking

Job responsibilities

The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation.The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties.

There is a full time and a part time post available

Person Specification

Education and qualifications

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE (C and above) or equivalent
• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)

Knowledge

• Knowledge of good practice and system of work within administrative field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues
• Proficient in the use of computer software packages, e.g. Word, Excel, Outlook.
• Knowledge of NHS policies
• Knowledge of 18 week pathway process.
• Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
• Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving.

Experience

• Previous administration experience.
• Experience in a similar field
• Knowledge of software programs
• Experience of working in an acute hospital setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust

£29,812 to £32,715 a yearpro rata inc. HCA