Private Care Admin Coordinator (Band 4)

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 23,000 - 27,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust invites applications for a Band 4 Business Administrator in Private Care. You will coordinate private outpatient appointments, manage referrals and support billing and insurer processes.

The role requires accuracy, confidentiality and strong communication with patients and teams. You will join a growing Private Care service at a time of expansion, contributing to patient pathways from first enquiry to admission while maintaining high service

Qualifications

• GCSE English and Maths at least; admin training or relevant experience preferred.
• NVQ Level 3 in Business Administration or equivalent qualification.
• Experience with administrative processes and data protection guidelines.

Responsibilities

• Coordinate private outpatient appointments, investigations, procedures and admissions across a range of specialties.
• Act as a trusted first point of contact for patients, consultants, clinical teams, insurers and finance colleagues.
• Maintain accurate patient, funding and activity information with confidentiality and attention to detail.
• Support invoicing, insurance authorisations and self-pay pathways to ensure smooth care and payment processes.
• Spot delays or issues early, resolve routine queries and help improve the service.
• Contribute ideas to shape a responsive, high‑quality Private Care service.

Skills

Administrative support

Attention to detail

Communication skills

Customer service

Record keeping

Education

GCSE English and Maths

NVQ Level 3 in Business Administration

Admin training/experience

Tools

Microsoft Office

NHS administrative systems

Job description

West Hertfordshire Teaching Hospitals NHS Trust invites applications for a Band 4 Business Administrator in Private Care. You will coordinate private outpatient appointments, manage referrals and support billing and insurer processes.

The role requires accuracy, confidentiality and strong communication with patients and teams. You will join a growing Private Care service at a time of expansion, contributing to patient pathways from first enquiry to admission while maintaining high service