Band 4 - Business Administrator, Private Care

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; Sur place; GBP 23 000 - 27 000; Plein temps

Résumé du poste

West Hertfordshire Teaching Hospitals NHS Trust invites applications for a Band 4 Business Administrator in Private Care. You will coordinate private outpatient appointments, manage referrals and support billing and insurer processes.

The role requires accuracy, confidentiality and strong communication with patients and teams. You will join a growing Private Care service at a time of expansion, contributing to patient pathways from first enquiry to admission while maintaining high service

Qualifications

• GCSE English and Maths at least; admin training or relevant experience preferred.
• NVQ Level 3 in Business Administration or equivalent qualification.
• Experience with administrative processes and data protection guidelines.

Responsabilités

• Coordinate private outpatient appointments, investigations, procedures and admissions across a range of specialties.
• Act as a trusted first point of contact for patients, consultants, clinical teams, insurers and finance colleagues.
• Maintain accurate patient, funding and activity information with confidentiality and attention to detail.
• Support invoicing, insurance authorisations and self-pay pathways to ensure smooth care and payment processes.
• Spot delays or issues early, resolve routine queries and help improve the service.
• Contribute ideas to shape a responsive, high‑quality Private Care service.

Connaissances

Administrative support

Attention to detail

Communication skills

Customer service

Record keeping

Formation

GCSE English and Maths

NVQ Level 3 in Business Administration

Admin training/experience

Outils

Microsoft Office

NHS administrative systems

Description du poste

West Hertfordshire Teaching Hospitals NHS Trust

Band 4 - Business Administrator, Private Care

The closing date is 25 November 2026

Help shape a growing service. Make every patient's journey count.Are you an organised, confident administrator who takes pride in getting the detail right and giving people an excellent service? We are looking for two Business Administrators to join our developing Private Care service at West Hertfordshire Teaching Hospitals NHS Trust.

This is more than a routine administration post. You will be central to the smooth running of private patient pathways--coordinating appointments, diagnostics, procedures and admissions; keeping records accurate; supporting billing and insurer processes; and making sure patients receive clear, timely and professional support from their first enquiry onwards.

****** IMPORTANT INFORMATION - PLEASE READ ******

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Main duties of the job

Coordinate private outpatient appointments, investigations, procedures and admissions across a range of specialties.

Act as a trusted first point of contact for patients, consultants, clinical teams, insurers and finance colleagues.

Maintain accurate patient, funding and activity information, with excellent attention to confidentiality and detail.

Support invoicing, insurance authorisations and self-pay pathways so that care and payment processes run smoothly.

Spot delays or issues early, resolve routine queries and help us improve the way the service works.

About us

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [e-mail] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Job responsibilities

You will bring experience from an administrative or customer service role, alongside strong organisational, communication and IT skills. You will be comfortable managing competing priorities, handling confidential information and working accurately in a busy environment. Healthcare or private patient experience would be helpful, but it is not essential; what matters most is your professional approach, willingness to learn and commitment to a positive patient experience.

You will join West Hertfordshire Teaching Hospitals at an exciting point in our development. Our Private Care service has an important role in widening patient choice, making the best use of our clinical expertise and facilities, and generating income that can be reinvested in NHS services. You will have the opportunity to contribute ideas, build your knowledge and help shape a responsive, high-quality service as it grows.

If you enjoy bringing order to complexity, building positive relationships and making a visible difference to patients, we would be pleased to hear from you.

Person Specification

Education and qualifications

• Educated to GCSE level (or equivalent), including English and Mathematics.
• Evidence of administrative training or relevant experience
• NVQ Level 3 in Business Administration or equivalent qualification

Knowledge

• Knowledge of administrative processes and procedures
• Understanding of confidentiality and data protection requirements
• Working knowledge of Microsoft Office applications.
• Knowledge of NHS administrative systems and processes
• Understanding of private healthcare administration.
• Knowledge of medical terminology.

Experience

• Experience in an administrative or customer service role.
• Experience managing appointments, bookings or scheduling activities.
• Experience of handling confidential information.
• Experience within healthcare administration.
• Experience of private patient administration.
• Experience working with patient administration or finance systems.
• Experience liaising with insurance providers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust