Administrator | Central London Community Healthcare NHS Trust

Central London Community Healthcare NHS Trust; Hemel Hempstead; On-site; GBP 27,000 - 29,000; Full time

Job summary

Central London Community Healthcare NHS Trust is seeking a motivated Band 3 Administrator for the Planned Care Team in Hemel Hempstead. The role is full-time (37.5 hours) and involves providing comprehensive administrative support, managing telephone enquiries and patient visit communications, and maintaining accurate records.

Proficiency in Word, Excel and email is essential; SystmOne experience would be advantageous.

Qualifications

• Experience providing administrative support in a busy environment.
• Proficient with Word, Excel and email.
• Experience using SystmOne would be an advantage.

Responsibilities

• Enter information and scan patient notes into SystmOne.
• Monitor stationery and medical storeroom stock and assist ordering.
• Forward discharge summaries to patients and GPs.
• Contact patients by telephone to communicate visit date changes.
• Carry out general office tasks and keep the workspace tidy.
• Record information accurately on Trust IT systems and databases.
• Answer calls and handle enquiries proactively.
• Deal with enquiries and communications with other staff.

Skills

MS Word

MS Excel

Communication

Tools

SystmOne

Job description

Administrator | Central London Community Healthcare NHS Trust

Company:

Company: Central London Community Healthcare NHS Trust

Salary: £27,106 - £28,850 Per Annum, inclusive of HCAS

Central London Community Healthcare NHS Trust provides a wide range of community services, and the Hertfordshire Division is recruiting.

We are seeking a motivated and organised Band Three Administrator to join our Planned Care Team based in Dacorum, Hemel Hempstead. This is a full‑time role, working thirty‑seven and a half hours per week, and offers an excellent opportunity to support a busy and dynamic community service.

As part of the Planned Care Team, you will provide comprehensive administrative support to ensure the smooth running of daily operations. The role is varied and fast‑paced, requiring strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a wider team.

You will be responsible for a range of duties including managing telephone enquiries, contacting patients regarding visit times, maintaining accurate patient records, supporting stock management, and contributing to the overall coordination of the service. Proficiency in Microsoft Word, Excel and email is essential. Experience using SystmOne would be an advantage.

We are looking for someone who is adaptable, confident in managing competing priorities, effective communicator, and committed to delivering high‑quality administrative support. You will be joining a friendly and supportive team based at The Forum, Marlowes, Hemel Hempstead.

Please note - We are unfortunately unable to offer sponsorship for this Band 3 role.

• Carrying out routine entry of information and scanning of patient notes onto the SystmOne database
• Monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when required
• Forwarding discharge summaries and other letters to patients and general practitioners
• Contacting patients by telephone to communicate changes to visit dates etc.
• Carry out general office tasks such as sorting incoming mail, ranking outgoing mail, photocopying and keeping the office tidy.
• Accurately record information on Trust IT systems and databases
• Answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate.
• Deal with enquiries, correspondence and information received by the service in conjunction with other staff.

You will need to be able to liaise appropriately with individuals from a wide range of backgrounds including:

• All members of the Planned Care team
• Other admin and clerical staff
• Health and social care professionals from services both within Central London Community Healthcare NHS Trust and from external organisations

You will also be expected to receive, record and relay confidential and sensitive information relating to patient care, ensuring that accurate details are exchanged with all relevant staff.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Please see attached Job Description and Person Specification for full roles and responsibilities.

£27,106 - £28,850 Per Annum, inclusive of HCAS

Central London Community Healthcare NHS Trust

£41,957 - £50,387 Per Annum, inclusive of HCAS

Central London Community Healthcare NHS Trust

£41,957 - £50,387 Per Annum, inclusive of HCAS

Central London Community Healthcare NHS Trust