Print Account Lead — Client Success & Delivery

Equals One Ltd; Otley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Free on-site parking

Training & development

Career progression

Job summary

JPS Limited in Otley is seeking a Print Account Manager to manage a portfolio of key client accounts, oversee print projects from brief to delivery and build lasting relationships with customers.

You will prepare accurate quotes, price strategically, coordinate with suppliers and internal teams, and ensure on-time delivery while driving account growth in a hands-on, team-focused environment.

Qualifications

• Previous experience within a printing or print management environment (essential).
• Good understanding of print processes, terminology and finishing techniques.
• Experience in account management, client services or a similar role.
• Strong organisational skills with the ability to manage multiple projects.
• Commercial awareness and confidence when pricing and quoting.
• Excellent communication skills with a proactive and solutions-focused approach.
• Comfortable working in a small, hands-on team environment.

Responsibilities

• Managing a portfolio of key client accounts and acting as their main point of contact.
• Building strong, long-term relationships and understanding client objectives.
• Preparing accurate and competitive quotes, ensuring both value and profitability.
• Managing the full lifecycle of print projects from brief through to delivery.
• Coordinating with suppliers, production teams and internal stakeholders.
• Overseeing order processing, artwork approvals and production timelines.
• Proactively following up on quotes to maximise conversion rates.
• Identifying opportunities to increase client spend and cross-sell services.
• Resolving any issues efficiently while maintaining excellent client relationships.
• Supporting client reviews and contributing to account growth strategies.

Skills

Account management

Client relations

Quotes and pricing

Multi-project management

Job description

JPS Limited in Otley is seeking a Print Account Manager to manage a portfolio of key client accounts, oversee print projects from brief to delivery and build lasting relationships with customers.

You will prepare accurate quotes, price strategically, coordinate with suppliers and internal teams, and ensure on-time delivery while driving account growth in a hands-on, team-focused environment.