Key Account Growth Lead - Print & Customer Success

Northside Graphics Ltd; Belfast City District; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Northside Graphics Limited is seeking an Account Manager to own and develop a portfolio of existing key accounts. You will retain customers, drive profitable sales and deliver excellent service, including quotations and order processing.

You will understand each customer’s requirements, identify opportunities for repeat business, and support the wider Sales Team with enquiries and handover of newly won accounts.

Qualifications

• Experience in account management, sales or customer service.
• Excellent communication and interpersonal skills.
• Customer-first approach with commercial confidence.
• Ability to prepare quotations, process orders and maintain records.
• Strong organisational skills and attention to detail.
• Proactive and able to work independently or in a team.
• Experience with print industry or buying print is beneficial.

Responsibilities

• Own and grow an agreed portfolio of existing key accounts; build strong relationships.
• Understand customers’ print requirements and buying patterns; identify opportunities for repeat and upsell.
• Prepare accurate quotations promptly and progress orders with production teams.
• Support the Sales Team with quotations, follow-up and order administration.
• Maintain accurate records and provide regular reports on account performance and opportunities.

Skills

Account management

Sales

Customer service

Communication

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Northside Graphics Limited is seeking an Account Manager to own and develop a portfolio of existing key accounts. You will retain customers, drive profitable sales and deliver excellent service, including quotations and order processing.

You will understand each customer’s requirements, identify opportunities for repeat business, and support the wider Sales Team with enquiries and handover of newly won accounts.