Primary Care Reception & Admin Specialist

HCRG Care Group; Greater London; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health is seeking a Receptionist/Administrator to join our Islington team. The role focuses on courteous patient reception, accurate appointment handling, and confidential records management. It offers a supportive primary care environment with clear procedures and NHS-focused care.

The ideal candidate will have reception or customer care experience, solid PC skills (Word, Excel, email), and an eye for data security. NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidence and data security.
• Previous NHS experience welcome but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team; manage appointment requests and signpost to services; maintain patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests.
• Utilise other information systems to support efficient workflow processes.

Skills

Reception experience

Customer care

Communication skills

Basic PC skills

Tools

Word

Excel

Email

Job description

Operose Health is seeking a Receptionist/Administrator to join our Islington team. The role focuses on courteous patient reception, accurate appointment handling, and confidential records management. It offers a supportive primary care environment with clear procedures and NHS-focused care.

The ideal candidate will have reception or customer care experience, solid PC skills (Word, Excel, email), and an eye for data security. NHS experience is welcome but not essential.