Primary Care Front Desk & Patient Experience Advocate

Operose Health Ltd; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health Ltd is recruiting for a friendly Reception/Customer Care role in Coventry. You will respond to patient queries, manage appointment requests, signpost services and keep patient records confidential within our primary care team.

The ideal candidate has excellent communication skills, basic PC skills (Word, Excel and email) and a willingness to follow established processes. NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator, both spoken and written.
• Must have basic PC skills such as Word, Excel and email.

Responsibilities

• Responding to patient queries and liaising with the primary care team.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support workflow.

Skills

Reception experience

Customer care

Communication skills

Basic PC skills

Tools

MS Word

MS Excel

Email

Job description

Operose Health Ltd is recruiting for a friendly Reception/Customer Care role in Coventry. You will respond to patient queries, manage appointment requests, signpost services and keep patient records confidential within our primary care team.

The ideal candidate has excellent communication skills, basic PC skills (Word, Excel and email) and a willingness to follow established processes. NHS experience is welcome but not essential.