Primary Care Support Manager

The Methodist Church in Britain; Wolverhampton; On-site; GBP 42,000 - 62,000; Full time

Job summary

The Methodist Church in Britain seeks an experienced PCN governance and operations lead for a fixed 12-month post in Wolverhampton. You will work with the Clinical Director, Senior PCN Manager and PCN Board to provide strategic direction, oversee ARRS workforce coordination, and monitor performance and financial reporting across six member practices.

With a four-hour daily pattern and travel across PCN sites, the role requires strong management experience, excellent communication, and meticulous

Qualifications

• Educated to degree level or demonstrable equivalent experience.
• Evidence of continuing professional development.
• Operational role managing stakeholders and boards.
• Line managing or supervising staff.
• Writing high-quality reports and minutes, and analysing information to give clear recommendations.

Responsibilities

• Provide strategic and operational governance support to the PCN, working with the Clinical Director, Senior PCN Manager and PCN Board on priorities and programmes
• Provide day-to-day operational oversight so PCN services meet contractual, financial, quality and governance requirements
• Monitor PCN performance against national and local targets and provide KPI and performance reporting
• Act as an operational management contact for ARRS staff, covering annual leave, sickness absence, mandatory training and regular assurance reports to the Board
• Support financial oversight of budgets, claims and contracts, and answer financial and ARRS workforce queries from the six member practices
• Ensure data submissions, toolkits and claims are accurate, verified and submitted on time
• Manage recruitment for new PCN roles, from writing adverts to coordinating interview panels and pre-employment checks
• Deputise for the Senior PCN Manager at Board, Senior Management Team, member, and ICB operational meetings
• Attend and support PCN Board, Practice Manager, care homes and ARRS staff meetings, including preparing agendas, reports and papers and keeping minutes and action plans
• Maintain the PCN risk register, incident log, governance documents and policies, and ensure compliance with the PCN DES and NHS requirements
• Keep an inventory log of PCN equipment, including mobile phones and who they are allocated to
• Support project work and the emerging Integrated Neighbourhood Teams agenda

Skills

Governance experience

Stakeholder management

Reporting & minutes

Data analysis

IT: Office 365

Education

Degree-level education

Tools

Microsoft Office 365

Job description

This fixed 12-month post supports the management of Wolverhampton Total Health PCN, which covers six member practices and their branch sites across Wolverhampton. The postholder gives strategic and operational governance support to the PCN Board, oversees ARRS workforce coordination, and handles performance reporting and financial monitoring. The four-hour daily pattern is flexible and suits someone with prior management experience. A full clean driving licence is needed, as the work involves travel across all PCN sites.

What the job involves

• Provide strategic and operational governance and management support to the PCN, working with the Clinical Director, Senior PCN Manager and PCN Board on priorities and programmes
• Provide day-to-day operational oversight so PCN services meet contractual, financial, quality and governance requirements
• Monitor PCN performance against national and local targets and provide KPI and performance reporting
• Act as an operational management contact for ARRS staff, covering annual leave, sickness absence, mandatory training and regular assurance reports to the Board
• Support financial oversight of budgets, claims and contracts, and answer financial and ARRS workforce queries from the six member practices
• Ensure data submissions, toolkits and claims are accurate, verified and submitted on time
• Manage recruitment for new PCN roles, from writing adverts to coordinating interview panels and pre-employment checks
• Deputise for the Senior PCN Manager at Board, Senior Management Team, member, and ICB operational meetings
• Attend and support PCN Board, Practice Manager, care homes and ARRS staff meetings, including preparing agendas, reports and papers and keeping minutes and action plans
• Maintain the PCN risk register, incident log, governance documents and policies, and ensure compliance with the PCN DES and NHS requirements
• Keep an inventory log of PCN equipment, including mobile phones and who they are allocated to
• Support project work and the emerging Integrated Neighbourhood Teams agenda

What’s required

Qualifications

• Educated to degree level or demonstrable equivalent experience
• Evidence of continuing professional development

Experience

• Operational role managing competing demands and multiple stakeholders
• Supporting Boards, committees or senior leadership teams
• Governance, operational management and organisational development
• Line managing or supervising staff
• Writing high-quality reports and minutes, and analysing information to give clear recommendations

Skills & knowledge

• Strong understanding of Primary Care Networks and the PCN DES
• Knowledge of NHS governance and organisational structures
• Understanding of workforce, finance and performance management in primary care
• Knowledge of information governance and data protection requirements
• Excellent written and verbal communication
• Excellent IT skills, including Microsoft Office 365

Checks & eligibility

• Full clean driving licence and ability to travel across PCN sites

Other

• Highly organised, with excellent planning skills and attention to detail
• Calm under pressure, with a collaborative, supportive and influential leadership style

Nice to have

• Project management qualification
• Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role